Privacy Policy

phmob Privacy Policy

Effective Date: January 1, 2026 | Last Updated: January 1, 2026

Welcome to phmob, the premier online gaming platform serving Filipino players nationwide. At phmob, we understand that your personal information is valuable and sensitive. This Privacy Policy explains in detail how we collect, use, store, share, and protect your personal data when you use our Platform. By creating an account or using any phmob services, you acknowledge that you have read, understood, and agree to the data handling practices described in this Privacy Policy.

phmob is committed to full compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and all implementing regulations issued by the National Privacy Commission (NPC) of the Philippines. We are also bound by Philippine Amusement and Gaming Corporation (PAGCOR) licensing requirements regarding player data protection, anti-money laundering (AML) compliance, and responsible gaming monitoring. This Privacy Policy applies to all users accessing phmob services from the Philippines or any other jurisdiction where our Platform is legally accessible.

1. Information We Collect

1.1 Personal Information You Provide

When you register for a phmob account, we collect the following categories of personal information directly from you:

• Identity Information: Full legal name as it appears on government-issued identification documents, date of birth, gender, nationality, and place of birth. This information is required to verify that you meet the legal age requirement of 21 years or older to participate in online gaming activities in the Philippines.
• Contact Information: Valid email address, mobile phone number registered with a Philippine telecommunications provider (Globe, Smart, DITO, etc.), and residential address including barangay, city/municipality, province, and postal code.
• Government-Issued ID Documents: Scanned or photographed copies of at least one valid Philippine government-issued identification document such as Philippine Passport, Driver's License issued by LTO, UMID (Unified Multi-Purpose ID), PhilHealth ID, SSS ID, TIN ID, Voter's ID issued by COMELEC, Postal ID, or PRC Professional License. These documents are collected to comply with PAGCOR's Know Your Customer (KYC) and Customer Due Diligence (CDD) requirements and to prevent identity theft, underage gambling, and fraudulent account creation.
• Financial Information: Bank account details including account number, account holder name, and bank name (e.g., BPI, BDO, Metrobank, UnionBank, Landbank, PNB) for withdrawal processing. Digital wallet information such as GCash mobile number, PayMaya account details, or cryptocurrency wallet addresses (for USDT transactions) used for deposits and withdrawals. Payment card details if you choose to deposit via credit or debit card, including card number, expiration date, CVV code (processed securely through PCI-DSS compliant payment processors; phmob does not store complete card numbers on our servers).
• Username and Password: Your chosen account username and securely hashed password (we do not store passwords in plain text).
• Communication Records: Content of your communications with our customer support team through live chat, email at [email protected], or phone. These records are kept to improve service quality, resolve disputes, and maintain compliance records.

1.2 Information Collected Automatically

When you access or use the phmob Platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type (desktop, laptop, smartphone, tablet), operating system and version (Windows, macOS, iOS, Android), browser type and version (Chrome, Firefox, Safari, Edge), screen resolution, and device identifiers.
• IP Address and Geolocation Data: Your Internet Protocol (IP) address, which provides approximate geolocation information such as city and region. This data is used to verify that you are accessing phmob from within the Philippines or another authorized jurisdiction, to detect suspicious account access patterns (such as sudden location changes indicating account compromise), and to comply with geo-blocking requirements for restricted territories.
• Usage Data: Pages visited on the phmob Platform, games played, bet amounts and types, win/loss records, session duration, click patterns, referral sources (how you arrived at phmob, such as direct visit, search engine, or affiliate link), and timestamps of all activities.
• Cookies and Tracking Technologies: We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period) to remember your login status, gaming preferences, language settings, and to analyze site traffic patterns. You can control cookie settings through your browser preferences, but disabling cookies may limit certain Platform functionalities.

1.3 Information from Third Parties

In certain circumstances, we may receive personal information about you from third-party sources:

• Payment Processors: When you deposit or withdraw funds, our payment partners (such as GCash, PayMaya, banks, and cryptocurrency payment gateways) may share transaction verification data with us to confirm successful payments and detect fraudulent transactions.
• Identity Verification Services: We partner with third-party identity verification providers that cross-reference your submitted ID documents against government databases to authenticate your identity and prevent fraudulent registrations.
• Affiliate Partners: If you register for phmob through an affiliate marketing partner's referral link, we may receive limited information such as the affiliate ID and referral source to properly credit the affiliate for your registration.
• Game Providers: When you play games powered by third-party software providers, those providers may share gameplay data with us for the purposes of game integrity monitoring, bonus wagering verification, and progressive jackpot tracking.

2. How We Use Your Information

phmob processes your personal information for the following specific, legitimate, and lawful purposes:

2.1 Account Management and Service Provision

• To create, maintain, and secure your phmob player account.
• To authenticate your identity during login and verify account ownership when you contact customer support.
• To process deposits, withdrawals, and internal fund transfers within your account.
• To provide access to casino games, sports betting markets, live dealer tables, and other gaming products offered on the Platform.
• To calculate winnings, settle bets, award bonuses and promotions, and maintain accurate account balance records.
• To send transactional notifications such as successful deposit confirmations, withdrawal status updates, bonus credit alerts, and account security notices.

2.2 Legal and Regulatory Compliance

• To verify that you are at least 21 years old and legally eligible to participate in online gaming activities in the Philippines.
• To comply with PAGCOR licensing requirements, including KYC, CDD, and Enhanced Due Diligence (EDD) procedures for high-value transactions.
• To fulfill Anti-Money Laundering (AML) and Counter-Financing of Terrorism (CFT) obligations under Republic Act No. 9160 (Anti-Money Laundering Act of 2001, as amended) by monitoring transactions for suspicious patterns and reporting covered transactions to the Anti-Money Laundering Council (AMLC) when required by law.
• To maintain records of player activity as required by PAGCOR regulations and Philippine law, typically for a period of five (5) years from the date of the last transaction or account closure.
• To respond to lawful requests from Philippine government authorities, including the National Privacy Commission, PAGCOR, AMLC, Bureau of Internal Revenue (BIR), and law enforcement agencies conducting authorized investigations.

2.3 Security and Fraud Prevention

• To detect and prevent fraudulent activities such as bonus abuse, collusion, chip dumping, account sharing, identity theft, and payment fraud.
• To identify and block duplicate accounts, which are strictly prohibited under phmob Terms & Conditions.
• To protect the integrity of games by monitoring for cheating, use of automated betting software (bots), and other unfair practices.
• To investigate and resolve disputes between players or between players and phmob.
• To implement responsible gaming measures by detecting problem gambling behavior patterns and enforcing self-exclusion requests.

2.4 Marketing and Promotional Communications

With your explicit consent, we may use your contact information to send marketing communications about:

• New game releases, exclusive tournaments, and special promotions available on phmob.
• Welcome bonuses, reload bonuses, cashback offers, and VIP program benefits tailored to your gaming preferences.
• Sports betting opportunities on major events such as NBA playoffs, UFC fight nights, PBA championships, and international football leagues.
• Seasonal campaigns during holidays, festivals, and special occasions relevant to Filipino players.

You have the right to opt out of marketing communications at any time by clicking the "unsubscribe" link in promotional emails, adjusting your notification preferences in your account settings, or contacting our support team at [email protected]. Please note that even if you opt out of marketing emails, you will still receive essential transactional and account-related communications.

2.5 Platform Improvement and Analytics

• To analyze usage patterns and player behavior to improve website navigation, game selection, payment options, and overall user experience.
• To conduct A/B testing of new features, interface designs, and promotional campaigns.
• To generate anonymized and aggregated statistical reports for business intelligence purposes (such reports do not identify individual players).
• To optimize Platform performance, loading speeds, and mobile responsiveness across different devices and network conditions common in the Philippines.

3. How We Share Your Information

phmob respects your privacy and does not sell, rent, or trade your personal information to third parties for their independent marketing purposes. However, we may share your information in the following limited circumstances:

3.1 Service Providers and Business Partners

We work with trusted third-party service providers who perform essential functions on our behalf. These partners have access to your personal information only to the extent necessary to perform their specific services and are contractually obligated to protect your data:

• Payment Processors: Banks, GCash, PayMaya, cryptocurrency payment gateways, and other financial institutions that facilitate deposits and withdrawals.
• Identity Verification Services: Third-party providers that authenticate government-issued IDs and verify player identity.
• Customer Support Platforms: Live chat software providers and customer relationship management (CRM) systems that help us respond to your inquiries efficiently.
• Game Software Providers: Third-party studios that develop and operate casino games, live dealer tables, and sports betting platforms integrated into phmob.
• Hosting and Cloud Services: Data center operators and cloud infrastructure providers that securely store phmob data and ensure Platform availability.
• Marketing and Analytics Tools: Email service providers, SMS gateways, and analytics platforms (such as Google Analytics) that help us communicate with players and understand Platform usage trends.

3.2 Legal and Regulatory Authorities

We are legally required to share player information with Philippine government authorities in the following situations:

• When PAGCOR conducts audits, inspections, or investigations related to our gaming license compliance.
• When the Anti-Money Laundering Council (AMLC) requests information as part of a covered transaction report or suspicious transaction investigation.
• When the National Privacy Commission (NPC) exercises its authority to access data during privacy compliance audits or complaint investigations.
• When law enforcement agencies present valid court orders, subpoenas, or warrants requiring disclosure of specific player information in connection with criminal investigations.
• When the Bureau of Internal Revenue (BIR) requests information to verify tax withholding on large gaming winnings as required under the National Internal Revenue Code.

phmob carefully reviews all government requests to ensure they are legally valid and limited in scope before disclosing any player data.

3.3 Business Transfers

In the event that phmob undergoes a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity or successor company as part of the business transition. We will notify affected players via email and prominent notice on the Platform at least thirty (30) days prior to any such transfer, and you will have the opportunity to close your account and withdraw your balance if you object to the transfer.

3.4 With Your Consent

We may share your information with other third parties not listed above if we obtain your explicit consent to do so. For example, if you choose to participate in a co-branded promotion with a partner brand, we may share relevant information with that partner to facilitate the promotion.

4. Data Security Measures

phmob employs industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

4.1 Technical Safeguards

• Encryption: All data transmitted between your device and phmob servers is encrypted using TLS 1.3 (Transport Layer Security) protocol, the same encryption standard used by banks and financial institutions. Sensitive data stored on our servers, including passwords and payment information, is encrypted at rest using AES-256 encryption.
• Secure Authentication: Player passwords are hashed using bcrypt or similar one-way cryptographic algorithms, meaning that even phmob employees cannot view your actual password. We support two-factor authentication (2FA) via SMS or authenticator apps for players who want enhanced account security.
• Firewalls and Intrusion Detection: Our network infrastructure is protected by enterprise-grade firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS) that monitor for and block malicious traffic.
• Regular Security Audits: phmob undergoes periodic security assessments and penetration testing by independent cybersecurity firms to identify and remediate vulnerabilities.
• Payment Card Industry Compliance: Our payment processing partners are PCI-DSS (Payment Card Industry Data Security Standard) certified, ensuring that credit and debit card transactions are handled according to the highest security standards.

4.2 Administrative Safeguards

• Access Controls: Access to player personal information is restricted to authorized phmob employees and contractors who require such access to perform their job duties. All personnel with data access undergo background checks and sign confidentiality agreements.
• Data Minimization: We limit the collection and retention of personal information to what is necessary and relevant for the purposes described in this Privacy Policy.
• Employee Training: All phmob staff receive regular training on data privacy principles, security best practices, and the requirements of the Philippine Data Privacy Act.
• Incident Response Plan: We maintain a documented security incident response plan to quickly detect, investigate, and mitigate data breaches. In the event of a breach affecting your personal information, we will notify you and the National Privacy Commission within seventy-two (72) hours as required by the Data Privacy Act.

4.3 Physical Safeguards

• phmob data is hosted in secure data centers with 24/7 physical security monitoring, biometric access controls, surveillance cameras, and environmental controls to prevent hardware damage.
• We maintain redundant backup systems to ensure data availability and business continuity in case of hardware failure or natural disasters.

Despite our best efforts, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You also play a role in protecting your account by choosing a strong password, not sharing your login credentials, logging out after each session on shared devices, and promptly notifying us of any suspicious account activity.

5. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

5.1 Right to Information

You have the right to be informed about the collection, use, and sharing of your personal data. This Privacy Policy serves as our primary means of fulfilling this obligation, but you may also request additional details by contacting our Data Protection Officer.

5.2 Right to Access

You have the right to obtain confirmation from phmob as to whether we are processing your personal information, and if so, to request access to that information. You can view most of your personal data by logging into your account and accessing the "My Profile" or "Account Settings" section. For information not readily accessible through your account, you may submit a formal data access request to [email protected]. We will respond to access requests within fifteen (15) calendar days, subject to identity verification.

5.3 Right to Rectification

You have the right to correct inaccurate, incomplete, or outdated personal information. You can update your contact details, residential address, and payment methods directly through your account settings. For changes to core identity information (such as legal name or date of birth), please contact customer support with supporting documentation, as these changes require verification for security and compliance purposes.

5.4 Right to Erasure or Blocking

You have the right to request deletion or blocking of your personal information under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, when you withdraw consent (where processing was based on consent), or when the data was unlawfully processed. However, this right is not absolute. phmob may be required to retain certain information to comply with legal obligations, such as PAGCOR's five-year record-keeping requirement, AML regulations, or to establish, exercise, or defend legal claims. If we cannot delete your data, we will explain the legal basis for retention.

5.5 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes at any time. You can opt out of promotional communications through your account settings or by clicking the unsubscribe link in marketing emails. You may also object to other processing activities by contacting us with your specific objection, and we will evaluate whether we have compelling legitimate grounds to continue processing.

5.6 Right to Data Portability

You have the right to obtain a copy of your personal information in a structured, commonly used, and machine-readable format (such as CSV or JSON), and to transmit that data to another service provider where technically feasible. To request a data export, contact [email protected].

5.7 Right to File a Complaint

If you believe that phmob has violated your data privacy rights or failed to comply with the Data Privacy Act, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. NPC contact information:

• Website: www.privacy.gov.ph
• Email: [email protected]
• Address: 5th Floor, Delegation Building, PICC Complex, Vicente Sotto Street, Pasay City 1307, Philippines
• Hotline: (02) 8234-2228

We encourage you to contact us first to attempt to resolve any concerns before escalating to the NPC.

5.8 How to Exercise Your Rights

To exercise any of the rights described above, please submit a written request to [email protected] with the subject line "Data Privacy Request." Include your full name, account username (if applicable), and a detailed description of your request. For security purposes, we will verify your identity before processing requests that involve access to or changes to personal information. Verification may require you to provide a copy of your government-issued ID or answer account security questions.

6. Data Retention

phmob retains your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal information associated with active player accounts is retained for the duration of the account relationship and for five (5) years following account closure to comply with PAGCOR record-keeping requirements.
• Transaction Records: Financial transaction records, including deposits, withdrawals, bets, and winnings, are retained for a minimum of five (5) years as required by PAGCOR and AML regulations.
• Identity Verification Documents: Copies of government-issued IDs submitted during KYC verification are retained for five (5) years following account closure.
• Customer Support Communications: Records of customer support interactions are typically retained for three (3) years for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Records documenting your marketing communication preferences are retained for the duration of the account relationship and two (2) years thereafter to demonstrate compliance with consent requirements.
• Security and Fraud Investigation Records: Information related to security incidents, fraud investigations, or Terms & Conditions violations may be retained for up to seven (7) years to protect phmob and other players from future fraud attempts.

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with data sanitization best practices. Anonymized data that cannot be linked back to you may be retained indefinitely for statistical analysis purposes.

7. Cookies and Tracking Technologies

phmob uses cookies, web beacons, pixel tags, and similar technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content. A cookie is a small text file stored on your device by your web browser when you visit a website.

7.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the Platform to function properly. They enable core features such as secure login, account authentication, shopping cart functionality (for purchasing bonus packages), and security features. You cannot opt out of essential cookies without losing access to certain Platform features.
• Performance and Analytics Cookies: These cookies collect information about how visitors use the Platform, such as which pages are most popular, how long visitors stay on each page, and what error messages are encountered. This data is aggregated and anonymized. We use analytics cookies to identify technical issues, optimize Platform performance, and improve user experience. Examples include Google Analytics cookies.
• Functionality Cookies: These cookies remember your preferences and settings, such as language selection, currency preference, game favorites, and display settings (e.g., odds format for sports betting). Functionality cookies enhance convenience by personalizing your experience.
• Advertising and Marketing Cookies: These cookies track your browsing behavior across the phmob Platform to deliver targeted advertisements and promotional offers based on your interests and gaming activity. They may also be used to measure the effectiveness of marketing campaigns and limit the number of times you see a particular advertisement. If you opt out of marketing cookies, you will still see advertisements, but they will be less relevant to your interests.

7.2 Managing Cookie Preferences

Most web browsers accept cookies by default, but you can control and delete cookies through your browser settings. Common browser cookie management instructions:

• Google Chrome: Settings > Privacy and security > Cookies and other site data
• Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Microsoft Edge: Settings > Cookies and site permissions > Manage and delete cookies and site data

Please note that disabling cookies may limit your ability to use certain features of the Platform, such as staying logged in between sessions or saving game preferences. phmob does not currently respond to "Do Not Track" (DNT) browser signals, as there is no universally accepted standard for DNT implementation. However, you can achieve similar privacy protection by managing your cookie settings as described above.

7.3 Third-Party Cookies

In addition to first-party cookies set by phmob, certain third-party services integrated into our Platform (such as game providers, payment processors, and analytics tools) may set their own cookies on your device. We do not control these third-party cookies, and their use is governed by the privacy policies of the respective third parties. We encourage you to review the privacy policies of these third-party services.

8. International Data Transfers

phmob primarily operates within the Philippines and stores player data on servers located within the Philippines or in jurisdictions with data protection laws comparable to the Philippine Data Privacy Act. However, some of our service providers (such as cloud hosting companies, game software providers, and payment processors) may be located in other countries, including the United States, European Union member states, or other regions.

When we transfer personal information outside the Philippines, we ensure that appropriate safeguards are in place to protect your data, such as:

• Entering into Standard Contractual Clauses (SCCs) or Data Processing Agreements (DPAs) with service providers that commit them to protect your information in accordance with Philippine data protection standards.
• Verifying that the recipient country has been determined by the National Privacy Commission to have adequate data protection laws.
• Obtaining your explicit consent for specific cross-border transfers where required by law.

If you have questions or concerns about international data transfers, please contact our Data Protection Officer at [email protected].

9. Children's Privacy

phmob services are strictly intended for adults aged 21 years or older, in accordance with PAGCOR regulations and Philippine gambling laws. We do not knowingly collect personal information from individuals under the age of 21. Our Terms & Conditions explicitly prohibit minors from creating accounts or using phmob services.

During the registration process, all new players must declare their date of birth and agree that they are at least 21 years old. We conduct age verification by reviewing government-issued identification documents during the KYC process. If we discover that we have inadvertently collected personal information from a minor, we will immediately deactivate the account, void any bets or winnings, refund deposited funds to a parent or legal guardian (after identity verification), and delete the minor's personal information from our systems.

Parents and guardians are encouraged to monitor their children's online activities and use parental control software to prevent minors from accessing gambling websites. If you believe a minor has created an account on phmob, please contact us immediately at [email protected] so we can take appropriate action.

10. Changes to This Privacy Policy

phmob reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Policy, we will notify registered players via email and display a prominent notice on the Platform homepage at least fourteen (14) days prior to the effective date of the changes, except where immediate changes are required to comply with legal or regulatory obligations.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent revisions were made. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of phmob services following the posting of changes constitutes acceptance of those changes. If you do not agree with any modifications to this Privacy Policy, you must cease using the Platform and close your account.

11. Contact Information and Data Protection Officer

phmob has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and handling privacy-related inquiries, complaints, and requests.

For privacy-related questions, concerns, or to exercise your data protection rights, contact:

phmob Data Protection Officer
Email: [email protected]
Subject Line: Data Privacy Inquiry / Request

We will respond to all privacy inquiries within fifteen (15) calendar days. For complex requests requiring additional investigation or verification, we may extend the response period by an additional fifteen (15) days and will notify you of the extension and the reason for the delay.

If you are not satisfied with our response to your privacy inquiry or believe we have violated your data protection rights, you may escalate your complaint to the National Privacy Commission as described in Section 5.7 above.

12. Acceptance of This Privacy Policy

By creating a phmob account, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must not use phmob services. This Privacy Policy is incorporated into and forms part of the phmob Terms & Conditions. Thank you for trusting phmob with your personal information. We are committed to safeguarding your privacy and providing a secure, responsible gaming environment for all Filipino players.